Free CMQ/OE Practice Test
1. One impediment to contributing to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, instead of on account of any fundamental aspects of the experiment. This is known as the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of such management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The knowledge management approach in which individuals add their knowledge with a common storehouse (say for example a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools which aren’t a proprietary area of the methodology. Which of such outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache procedure for business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers in a factory called Hawthorne Works in early area of the twentieth century. The analysis found out that when workers know they’re being monitored within the experiment, the final results with the experiment tend to be diverse from those achieved by workers getting involved in much the same experiment who are unaware that they’re being monitored. Sometimes the real difference is positive, and often the real difference is negative, however when workers know they’re being observed within the experiment, the final results are often skewed, and also this has to be taken into account.
2. B: Human relations management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which lots of people have called a pyramid. In the bottom will be the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow considered that no one is able for individuals to offer the purpose of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach in which individuals add their knowledge with a common storehouse (say for example a database) is actually a codification strategy, or push strategy. The other answer options all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, can be used as part of 5 Whys way of getting to the main of a problem. The diagram concept was developed by Kaoru Ishikawa, in fact it is widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is termed the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be found in the style of employee training programs.
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