Free CMQ/OE Practice Test
1. One impediment to leading to effective change is the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, rather than due to any fundamental facets of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational portions of which of these management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The knowledge management approach where individuals add their knowledge to some common storehouse (such as a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools that aren’t a proprietary section of the methodology. Which of these outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works noisy . section of the last century. The analysis learned that when workers know they’re being monitored within the experiment, the final results in the experiment are generally different than those achieved by workers taking part in a similar experiment who will be unaware that they are being monitored. Sometimes the difference is positive, and quite often the difference is negative, but when workers know they’re being observed within the experiment, the final results in many cases are skewed, and this has to be taken into consideration.
2. B: Human relations management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which lots of people have described as a pyramid. At the end are the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow thought that it’s impossible for those to own objective of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach where individuals add their knowledge to some common storehouse (such as a database) works as a codification strategy, or push strategy. The opposite answer options all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, could be used as part of 5 Whys technique for getting to the foundation of a problem. The diagram concept was developed by Kaoru Ishikawa, and it’s also commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is known as the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently employed in design for employee training programs.
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