Decanting tenants a good practice guide


Whenever a recent disaster occurred, a respected Housing Association deployed an on-the-ground catastrophe response (CATS) teams could keep the large number of displaced tenants within the impacted area. The Housing Association required a crisis housing solution for that team that could provide:

• 24/7/365 entry to comfortable, lasting accommodations

• Flexible leasing terms and amount of stay options

• Convenient locations inside the affected regions additionally,

to make certain costs were managed effectively, the corporation required a remedy that included consolidated, centralised billing. Previously, associates were negotiating lease terms and signing agreements without company authorisation. This led to higher lodging costs, increased incidental charges and greater financial risks and exposure for the employee as well as the client.


The Housing Association necessary to secure a comprehensive emergency housing solution that might keep costs down and streamline the billing process and so the CATS team could focus on meeting their tenant’s needs. Jigsaw, featuring its broad inventory of hotels, apartments, homes and more, surely could supply the Housing Association CATS teams with furnished apartments on an extended stay over 1 month. This solution offered several advantages, including:

• Major cost savings

By consolidating all disaster-related employee costs, using furnished apartments as opposed to resort rooms, and identifying convenient options inside a specific location, the client might reduce staff overtime previously used on invoicing and processing, eliminate temporary stay hotel taxes and dealt with Jigsaw to negotiate exceptional leasing terms longer (8 week) stays.

• Improved operating efficiencies through centralisation

Centralisation with the temporary housing process through Jigsaw allowed the client to boost operating efficiencies by giving an individual source for many housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time required for repairs or relocation. Providing a crisis housing solution for any leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered a more comfortable, home-like environment with larger apartments, full-size kitchens and separate living spaces. This solution allowed the client’s employees to focus less for the stress and inconveniences associated with getting away from home for lengthy durations and much more on fulfilling the displaced tenant’s needs.

• Enhanced access to critical information

Centralised event data allowed for simplified and consolidated catastrophe reporting. In addition, this functionality provided enhanced reporting features necessary for successfully managing expenses, sharing information and improving service. Results By providing a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process and more suitable housing accommodations, Jigsaw might assist the client save a lot of time, money and resources. Therefore, the Housing Association enjoyed a savings in excess of 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP for each apartment. To learn more about this example study or how Jigsaw could work together with you use a temporary housing solution to your catastrophe response teams, please call 0845 0000 792 or complete the form below.

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