Small businesses, distributors and retailers are interested in building automation that allows for functions like artificial intelligence (AI), robotics heatmaps, intelligent routing, and robotics. It looks like you are playing catchup. It’s time to make a change.
The days of the foreman walking through a warehouse holding a clipboard and smoking cigarettes, shouting orders are gone. Let’s not start with you putting your hand up to say, “We don’t allow smoking at work anymore.”
At least a decade ago, this would be the quintessential warehouse operator’s daily scene. For those who missed it, this was even considered romantic.
What’s wrong with this picture? It’s the almost-dirty word “manual” if you haven’t already guessed. Sure, it may not be four letters, but in today’s warehousing and fulfilment landscape – the dreaded swear word may be doing its rounds in your facility when things go missing, customers start complaining or worse still – clients start going elsewhere.
Coming back to the (less romantic) reality of today, we are seeing many retailers and brands equipping themselves with artificial intelligence (AI), robotics and the like. Science fiction? No, nightmare for those not moving in the same direction.
My friends in the warehousing industry and fulfilment business are talking about automation. We don’t mean the drinks vending machines.
Automating your business is a serious consideration. You should catch up fast, just like your customers, such as distributors, retailers, and brands, who are moving up in the technology chain.
Customer portal
First, let’s look at keeping your customers updated; in real-time, anytime. This is what’s known as a customer portal. They will pay a lot to have your space, and they look forward to receiving the next shipment when they arrive. As organizations running a living, breathing business, they need to know how much inventory they have and where it’s stored. It is essential to have accurate and real-time information about all of this. With consumers trends changing in the blink of an eye – accuracy and speed is the most important thing.
Mobile barcode scanning
An electronic device can register a wide range of data simply by scanning the SKU. This is extremely useful. It is immediately stored in the system, unlike old-school paper recording where errors by the person recording it and losing the sheets of paper is a real thing. Imagine being able instantly to access data or share it with customers. The machine does that.
Billing automation
Have you ever heard someone say, “Have you billed company X?” A bill not made is not charging for services rendered. Time cost added to not receiving payment equals to losing money. Automated billing ensures that the machine does not forget and sends reminders to you if payment is not received.
Prepare for the flood of orders
Customers are quickly moving to multi-channel or omnichannel distribution. If business is strong, an increase in order processing will strain your resources. Orders that rise by more than two hundred percent will cause chaos.
Prepare for the huge volumes, inventory allocation by letting WMS help you. WMS will help you to smile from ear to ear as the money comes in, rather than trying desperately to keep up.
You can also get digital assistance to avoid being overwhelmed by the “big event” like the Dutch built levees to protect themselves from the flood waters.
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