Attention Amazon sellers: you most likely are owed Amazon FBA reimbursements.
Basically, Amazon FBA reimbursement is because of you whenever Amazon mis-handles your inventory. Amazon manages similar to 350 million products worldwide, so it’s unsurprising that inventory discrepancies are going to sometimes occur. When they do, incorrect transactions for lost, damaged, or destroyed, and other Amazon fee overcharges are eligible for Amazon FBA reimbursement.
Typically, it’s your responsibility to spot occurrences that qualify for Amazon FBA reimbursement and submit the appropriate claims. The full process is tricky and time-consuming. Also, note that claims for virtually any of such errors must be filed within Eighteen months of the occurrence.
The guide breaks down what Amazon FBA reimbursement is, and just how you can most easily recover money that’s rightfully yours.
Types of Amazon FBA reimbursements
The five main reasons for Amazon FBA reimbursement are:
Lost inventory
Damaged inventory
Returned Inventory
Destroyed and disposed inventory
Amazon FBA fee overcharges
1. Lost inventory
It’s common for inventory to have lost throughout shipping or misplaced in the warehouse. Another common cause is inaccurate barcoding. Largest, inside your make sure what’s going on inside your inventory would be to carefully research your inventory reconciliation reports for possible discrepancies.
2. Damaged inventory
Inventory gets damaged within the warehouse and in the path of shipping. There exists a Damaged Inventory Report in Seller Central. This report details products lost or damaged:
From the Amazon fulfillment center
On the way from the fulfillment center on the customer
En route to fulfillment center
Missing in fulfillment centers within the past 30 days
3. Returned inventory
Sometimes customer returns are improperly credited and/or not returned to inventory. Returns errors represent an important proportion of Amazon FBA reimbursement discrepancies.
A proper Amazon audit helps you determine returned inventory discrepancies. Specifically, this audit uncovers:
Returns Reimbursement: reimbursement not paid out
Returned Not Refunded after 45 Days: customer received a reimbursement, but failed to return the product
Return Overcharge: customer refunded a lot more than initial charged
Wrong Item Returned: incorrect item returned but Amazon accepted it
Damaged Returns: item returned then damaged
Return after Two months: customer granted different for the return guarantee as soon as the usual policy window closed
4. Destroyed and disposed Inventory
Amazon can destroy or dispose of your inventory without your permission. Nevertheless they do owe you Amazon FBA reimbursement if this does. The only method to know for sure is to continually track inventory in your Amazon seller account.
5. Amazon FBA fee overcharges
Amazon weighs and measures products to find out storage fees. Incorrect product measurements and weights can lead to higher storage, shipping and commission fees.
It is a personal responsibility to find out if such fees are overcharged and still provide proof within an Amazon report that supports lower product size and weight.
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