Free CMQ/OE Practice Test
1. One impediment to bringing about effective change would be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and never due to any fundamental facets of the experiment. This is known as the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of those management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The ability management approach through which individuals add their knowledge with a common storehouse (such as a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), just about all uses many tools that aren’t an exclusive part of the methodology. Which of those outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache procedure for business processes is recognized as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name comes from studies of workers with a factory called Hawthorne Works in early part of the 20th century. Case study discovered that when workers know they’re being monitored during an experiment, the outcomes from the experiment are generally distinct from those achieved by workers getting involved in a similar experiment that are unaware they are being monitored. Sometimes the difference is positive, and quite often the difference is negative, however, if workers know they’re being observed during an experiment, the final results are often skewed, and this should be looked at.
2. B: Human relations management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many individuals have referred to as a pyramid. At the end would be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow considered that no one is able for people to own purpose of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach through which individuals add their knowledge with a common storehouse (such as a database) is known as a codification strategy, or push strategy. The opposite answer options all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, will be used as part of the Five Whys technique for progressing to the basis of a problem. The diagram concept was made by Kaoru Ishikawa, and it is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is recognized as the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often employed in the appearance of employee training programs.
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