Free CMQ/OE Practice Test
1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and never because of any fundamental elements of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational portions of which of the management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The ability management approach in which individuals add their knowledge with a common storehouse (such as a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which aren’t a proprietary section of the methodology. Which of the outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers in a factory called Hawthorne Works noisy . section of the twentieth century. Case study discovered that when workers know they’re being monitored throughout an experiment, the outcome in the experiment are generally distinct from those achieved by workers involved in the same experiment who will be unaware that they are being monitored. Sometimes the difference is positive, and often the difference is negative, but when workers know they’re being observed throughout an experiment, the final results tend to be skewed, which has to be taken into consideration.
2. B: Hr management. Abraham Maslow’s theories are foundational for the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which lots of people have referred to as a pyramid. In the bottom would be the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow belief that fat loss for those to achieve the purpose of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach in which individuals add their knowledge with a common storehouse (such as a database) can be described as codification strategy, or push strategy. The opposite answer choices are all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, will be used as part of 5 Whys strategy for addressing the foundation of an problem. The diagram concept was made by Kaoru Ishikawa, in fact it is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is called the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be employed in the design of employee training programs.
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