Free CMQ/OE Practice Test
1. One impediment to causing effective change could be that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, rather than due to any fundamental aspects of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of these management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The information management approach by which individuals add their knowledge with a common storehouse (like a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools which are not a proprietary the main methodology. Which of these outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers at the factory called Hawthorne Works noisy . the main 20th century. The study learned that when workers know they’re being monitored within the experiment, the outcomes from the experiment usually are diverse from those achieved by workers involved in much the same experiment that are unaware that they are being monitored. Sometimes the difference is positive, and quite often the difference is negative, however, if workers know they’re being observed within the experiment, the final results tend to be skewed, this also must be considered.
2. B: Hr management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which lots of people have referred to as a pyramid. At the end would be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow considered that fat loss for folks to own goal of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach by which individuals add their knowledge with a common storehouse (like a database) is known as a codification strategy, or push strategy. One other answer choices are all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, will be included in the 5 Whys strategy for dealing with the basis of the problem. The diagram concept originated by Kaoru Ishikawa, and it’s also widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is termed the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually found in the design of employee training programs.
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